Announcements
TMP Version 4.3.8.3
WatchCaptain is pleased to announce the availability of Version 4.3.8.3 of The Marina Program. This release introduces the ability to add a boat pictures to tenant records and enhancements and fixes to the following areas: Auto Pay, Statement Emailing, Canadian Tax, Card Keys, Mobile Dock Check, Mobile Meter Reading, Point of Sale / Guest Reservations, Inventory, Reports, Statements, and GL Export. Take a look at How to Attach a Boat Picture to a Tenant Record under documentation for directions by clicking here.
Please see the Updates section of the portal for the Upgrade and Release Notes and to submit a request for the update.
If you are currently running an earlier version than 4.3.8.1, please submit a request to schedule your upgrade at your earliest convenience.
Attention FastTransact Users
We recently received notification that FastTransact (credit card/merchant services) will be rebranded as FrontStream Payments over the course of the next 60 days. In the meantime, the corporate structure has been temporarily named FrontStream FastTransact, LLC.
Ranger by Trimble
Harness the power of The Marina Program's functionality combined with the rugged hand held Ranger by Trimble and you will be running at a whole new level of efficiency. For more information email us at info@watchcaptain.com
Online User Group
At the TMP Annual User Conference, several attendees expressed interest in forming a Marina Program User Group to share tips, ideas and contact information. To help facilitate this, we have created a group on Linkedin. To join the group: Visit Linkedin at www.linkedin.com/home . From here you can create a new LinkedIn account or sign in to your existing account. Then visit The Marina Program by Watch Captain User's Group or under your account, go to "groups" and search for "The Marina Program". You'll submitt a request to join which will be answered in one to seven days.
Customer Support Hours
9:00 am - 8:00 pm EST, Monday though Friday
Company Holidays
New Years Day
Friday, January 1, 2010
Memorial Day
Monday, May 31, 2010
Independence Day
Monday, July 5, 2010
Labor Day
Monday, September 6, 2010
News & Features
eComm Report from Fellow TMP Users
Recently some of our Marina Program customers who use eComm for electronic processing of customer payments reported issues related to charges to their customers' accounts and/or difficulty in reaching eComm. If you use eComm, we suggest that you review charges to your customers' accounts. Likewise, it may be good practice to consult with eComm prior to running your next batch of charges. For updated information on electronic processing of customer payments please email info@watchcaptain.com or contact us at 888-627-2628 option 3
New VISTA Knowledgebase article added to Knowledgebase!
Running Pervasive in Windows VISTA, yes TMP and Pervasive will run on machines running Vista BUT you need to configure Pervasive.
TMP Manual PDF now Searchable!
The TMP Manual located under the Documentation tab has been updated to a searchable format.
TMP v4.38 is now on the Updates Tab
This version includes the ability to email statements to your customers. Please review the document entitled "Emailing Statements v4.38" located on the Documentation tab, PRIOR to installing the update!
Meter Reading Utility User Guide for the Ranger Added!
The Meter Reading utility User Guide for the TDS Ranger device is now located on the Documentation tab!
